ImportExportCLI fails when using one ARA installation over multiple AE instances
Article ID: 87521
CA Automic Workload Automation - Automation Engine
Affects Release version(s): 6;7
Error Message : Unhandled Exception: System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Ventum.Bond2.Services.InvalidUserNameException: Invalid user name, or user system and client mismatch
This occurs in implementations of ARA over multiple AE clients/instances.
ImportExportCLI.exe invoked using anything but the first entry in the customer.config file causes the above error message when used as follows:
Cause type: Configuration Root Cause: Configuration issue resulting from ambiguity in instance names.
Release: Component: ARLSMG
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.
Fix Status: No Fix
Workaround : N/ASOLUTIONUse the full user name: - For RM internal user: // - For AE user: ///This removes any ambiguity in the case of multiple connected AE systems.Example using two tenants: /100 /200 System name: -usr "/200/ARA/USERNAME"