Errors sending email from DUAS when using MS Exchange as SMTP server

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Article ID: 87502

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the SMTP server (MS Exchange), the following error is found:
SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DATA

After an upgrade of the SMTP server to MS Exchange 2013, the emails sent from DUAS cannot to be delivered due to bare linefeeds.

No errors would show up on Dollar Universe log files, as the hand-over of the e-mail to the SMTP actually does work.
The problem occurs at a later stage within the SMTP server.

Cause

Cause type:
Defect
Root Cause: Incorrect end of line compatibility for Microsoft Exchange 2013 (could also affect previous versions) and SMTP usage within Dollar Universe.

Environment

OS: All

Resolution

Upgrade the affected Component to the fix version or higher.

Fix Status: Released

Fix Version(s):
Component(s): Application.Server
Fix version: Dollar.Universe 6.8.21
Dollar Universe 6.8.21 - already available

Additional Information

Workaround :
Some email servers support the ability to enable or disable bare line feed rejection.
Microsoft Exchange Server, for example, includes the Receive connector setting BareLinefeedRejectionEnabled.
If the email recipient is using Exchange Server, the admin could disable the BareLinefeedRejectionEnabled setting on the server's receive connector.