Unable to save and sync folder permissions: Timeout in DM ImportExportService

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Article ID: 87491

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Updated On:

Products

CA Continuous Delivery Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 7

Error Message :
Unable to save and sync folder permissions: Timeout in DM ImportExportService (>60000).

Red error message saying "Unable to save and sync folder permissions: Timeout in DM ImportExportService (>60000)." randomly pops up when navigating to Release Automation or Administration tabs.

Error message pops up intermittently, and can appear without any user action. 


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Cause

Cause type:
By design
Root Cause: Timeout parameter in the connection.properties file is not a large enough value for all the background processes that the user is running.

Environment

OS Version: N/A

Resolution

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
Increase the value in the connection.properties file, located at <TomcatInstallation>\webapps\awi\config\webui-plugin-bond.

The default value is 60000 ms, and this value should be increased until the user no longer sees the error message. The necessary increase to the value will vary depending on the number of processes the user is utilizing.


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Attachments

1558693210945000087491_sktwi1f5rjvs16m3m.png get_app
1558693208942000087491_sktwi1f5rjvs16m3l.png get_app