Unix Agent connects and disconnects to the CP in a loop

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
U0003355 Message of '***AGENT-NAME***' could not be decrypted (ret='589824', minor='1002')

After a restart of the Automation Engine (AE), Unix/Linux Agents become stuck in a loop when attempting to re-connect.

In the Agent's log an error message similar to the one above is displayed.

​This can occur when:

• the Unix/Linux Agent has sent the unencrypted keystore twice over the same connection
• an incorrect ip adresses is stored in the CP_LIST section in the Agent's INI file

Cause

Cause type:
Defect
Root Cause: Unix agent connects and disconnects to the CP in a loop. This error occurs when incorrect IP addresses are contained in the CP_LIST of the agent.

Environment

Release: AUTWAB99000-10.0-Automic Workload Automation-Base Edition
Component:

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Component(s): Agent Unix

Automation Engine 12.0.0 – Available
Automation Engine 11.2.3 – Available
Automation Engine 11.1.4 – Available
Automation Engine 10.0.8 - Available

Additional Information

Workaround :
Check to ensure that there are no invalid IP addresses contained in the CP_LIST in the Agent's INI file. Correct any invalid addresses.