Installation against Oracle DB fails with U00003590 error when loading licenses

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U00003590 UCUDB - DB error: 'OCIEnvNlsCreate', 'ERROR ', '-1', 'FEHLER BEI SQL-ERROR'

A fresh install of the Automation Engine (AE) on an Oracle version above the minimum requirement, fails with the above error when loading licenses.

Environment

OS Version: N/A

Cause

Cause type:
Configuration
Root Cause: Automic is built against the lowest supported database version. For Oracle this means Version 11.

Resolution

If a higher Version is used such as Oracle v12, create a symbolic link to the Oracle v12 library files.

Unix/Linux Examples:
 

ln -s /opt/automic/oracle/iclt/12.1.0.2/libnnz12.so libnnz11.so
or
ln -s /opt/automic/oracle/iclt/12.1.0.2/libclntsh.so.12.1 libclntsh.so.11.1

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A