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Installation against Oracle DB fails with U00003590 error when loading licenses
Article ID: 87449
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
U00003590 UCUDB - DB error: 'OCIEnvNlsCreate', 'ERROR ', '-1', 'FEHLER BEI SQL-ERROR'
A fresh install of the Automation Engine (AE) on an Oracle version above the minimum requirement, fails with the above error when loading licenses.
U00003590 UCUDB - DB error: 'OCIEnvNlsCreate', 'ERROR ', '-1', 'FEHLER BEI SQL-ERROR'
A fresh install of the Automation Engine (AE) on an Oracle version above the minimum requirement, fails with the above error when loading licenses.
Cause
Cause type:
Configuration
Root Cause: Automic is built against the lowest supported database version. For Oracle this means Version 11.
Configuration
Root Cause: Automic is built against the lowest supported database version. For Oracle this means Version 11.
Environment
OS Version: N/A
Resolution
If a higher Version is used such as Oracle v12, create a symbolic link to the Oracle v12 library files.
Unix/Linux Examples:
Fix Status: No Fix
Fix Version(s):
N/A
Unix/Linux Examples:
ln -s /opt/automic/oracle/iclt/12.1.0.2/libnnz12.so libnnz11.so
or
ln -s /opt/automic/oracle/iclt/12.1.0.2/libclntsh.so.12.1 libclntsh.so.11.1
or
ln -s /opt/automic/oracle/iclt/12.1.0.2/libclntsh.so.12.1 libclntsh.so.11.1
Fix Status: No Fix
Fix Version(s):
N/A
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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