Affects Release version(s): 5;6;7
Error Message :
Execution is completed in the Automation Engine (AE) as ENDED_OK
, but in Release Mangager (RM) the status is displayed as active.
There are many different reasons that can cause this issue. One main factor is caused by AE's Activities Windows which is related to AE maintenance. Specifically, the more active activities, the slower the AE-RM update.
For each user, the system will get all of the current active RM Workflow executions (ActiveJob contains AE Workflow runid), then trigger a job to retrieve all of the AE Workflow execution statuses back to the RM Workflow execution. Below is a diagram showing the Workflow.
<Please see attached file for image>