When an approval request is created, Workflow for external approval system not triggered

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 6;7

Error Message :
N/A

When an approval request is created, the Workflow for the external approval system is not triggered. 

This does not affect other events such as request approved, request rejected, or request revoked.

Environment

OS Version: N/A

Cause

Cause type:
Defect
Root Cause: Approval request doesn't work as expected.

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Release Manager 7.0.1 - Available
Application Release Automation 6.0.2 HF2 - Available

Additional Information

Workaround :
Login to ARA as the Approver user, then approve or reject the approval request.