Workflow monitor hangs or times out when you right-click on a large workflow and select "Last Monitor"

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

When using the Enterprise Control Center (ECC) / Automic Web Interface (AWI), the Workflow monitor hangs or times out when you right-click on a large workflow and select "Last Monitor".

This happens when you access "Last Monitor" through: 

• Process Assembly perspective 
• By right-clicking on a large workflow and selecting "Last Monitor" 

Affected version(s):

• ECC 11.2.4 and below
• ARA/Release Manager 6.0.2 and below
• AWA 12.2

Cause

Cause type:
Defect
Root Cause: Last Monitor on large workflows (especially on workflows containing tasks with lot's of task values) will take longer to open.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):

Automation Engine 11.2.5
Automation.Engine 12.2.1 
Automation.Engine 12.3.0 
Automation.Engine 12.2.0 HF2 

Additional Information

Workaround :
Access the Workflow monitor through:

1. Process Assembly perspective
2. by right-clicking on a large workflow and selecting Statistics
3. selecting a run, right-click and select "Open Monitor"