ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
RA FTP Job stuck in Transferring status and job log not updated
Article ID: 87425
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message : N/A
RA FTP job stays in a status of Transferring and the RA FTP log is not updated.
Cause
There can be different reasons for this message:
- RA FTP Agent hung and not processing jobs
- In the case the RA SFTP job is used for remote execution of a script, this message means that the script is still executing or stuck.
Environment
OS Version: N/A
Resolution
In case of a normal SFTP job:
Workaround Option 1:
Stop and restart the agent.
Workaround Option 2:
Stop the Worker Process (WP) with O and restart it.
In the case of a remote execution through the RA SFTP agent:
Investigate if the script is working properly and consider fixing the script
If this issue happens more often, open a support case in order to find a more permanent solution.
Feedback
Yes
No
Powered by
