Error Message :
N/A

RA FTP job stays in a status of Transferring and the RA FTP log is not updated.

 

Cause type:
Other
Root Cause: RA FTP Agent hung and not processing jobs.

OS Version: N/A

Workaround Option 1:
Stop and restart the agent. 

Workaround Option 2:
Stop the Worker Process (WP) with O and restart it.

If this issue happens more often, open a support case in order to find a more permanent solution. 

Fix Version(s):
N/A