Error Message :
RA FTP job stays in a status of Transferring and the RA FTP log is not updated.
Root Cause: RA FTP Agent hung and not processing jobs.
OS Version: N/A
Workaround Option 1:
Stop and restart the agent.
Workaround Option 2:
Stop the Worker Process (WP) with O and restart it.
If this issue happens more often, open a support case in order to find a more permanent solution.