RA FTP Job stuck in Transferring status and job log not updated

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message : N/A

RA FTP job stays in a status of Transferring and the RA FTP log is not updated.

 

Cause

There can be different reasons for this message:

• RA FTP Agent hung and not processing jobs
• In the case the RA SFTP job is used for remote execution of a script, this message means that the script is still executing or stuck.

Environment

OS Version: N/A

Resolution

In case of a normal SFTP job:

Workaround Option 1:
Stop and restart the agent. 

Workaround Option 2:
Stop the Worker Process (WP) with O and restart it.

 

In the case of a remote execution through the RA SFTP agent:

Investigate if the script is working properly and consider fixing the script

If this issue happens more often, open a support case in order to find a more permanent solution.