AWI/ARA v12 executions - Workflow Monitoring page will not load

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 7

Error Message :
N/A

Occasionally when clicking on the Workflow Monitoring page from the ARA perspective, the loading bars will show up in the middle of the screen but the page will never load. All other perspectives work fine. 

<Please see attached file for image>

Environment

OS Version: N/A

Cause

Cause type:
By design
Root Cause: The file \Widgets.Workflows\widget.execution.js had new functions added in ARA 12.0. This is a caching issue where the user’s browser is referencing the old file.

Resolution

1) Add <staticContent> configuration to the web.config files to skip caching: 

<system.webServer> 
.... 
<staticContent> 
<clientCache cacheControlMode="DisableCache" /> 
</staticContent> 
</system.webServer> 

2) Make sure all ARA instances in the F5 pool are updated to 12.0 

3) Restart the IIS Servers 

4) Clear browsers’ cache (Ctrl + Shift + Delete)

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
Close the Web browser and relaunch the AWI.