Unable to save changes for Users and User Groups due to HTTPS

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Article ID: 87407

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 7

Error Message :
Not all object settings could be saved. Please click "Retry" to save again.

When making changes to Users or User Groups in the Automic Web Interface (AWI) and pressing the "Save" button, a blue box appears with the above message as shown below. 

If a retry is attempted, the same behavior is exhibited. 
 

<Please see attached file for image>

0EMb0000001Us09.png

Cause

Cause type:
Configuration
Root Cause: HTTPS endpoints are not enabled in ARA Web application or all Release Automation Sheets have not loaded in yet.

Environment

OS Version: N/A

Resolution

Open the web.config and make sure these *<endpoint>* sections in *<system.serviceModel>* are enabled. 
 
{code:xml} 
<endpoint address="" binding="basicHttpBinding" contract="Ventum.Bond2.Services.Deployments.IDeploymentService" bindingConfiguration="DeploymentServiceBinding"> 
<identity> 
<dns value="localhost"/> 
</identity> 
</endpoint> 
{code} 

{code:xml} 
<endpoint address="" binding="basicHttpBinding" contract="Ventum.Bond2.Services.Integrations.IIntegrationService" bindingConfiguration="DeploymentServiceBinding"> 
<identity> 
<dns value="localhost"/> 
</identity> 
</endpoint> 
{code} 

Reference

Automic Release Automation - ARA Guides 12.0:
Installation Guide > New Installation > Manual Installation of ARA > HTTPS Endpoints for ARA
 

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
Use the following setup to avoid the error: 
AWI uses HTTPS and ARA uses HTTP -> ok 
AWI uses HTTP and ARA uses HTTP -> ok 

 
If in the case HTTPS is already enabled, check to see if all the Release Automation sheets have fully loaded in before clicking save (Folder Authorizations, Permissions, Approval Request). If they still have the spinning load bars in the center, then wait for all of them to load before making saving.   
 

Attachments

1558693196841000087407_sktwi1f5rjvs16m40.png get_app