File Transfer fails if Agent versions do not match

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U2000049 The routine 'UCFTXEX' received unknown message type 'FTXSENDQ'.

When Agent versions involved in a file transfer job do not match, transfers will complete but the job will display in a status of  'Active' indefinitely.

Example:

This can happen if the sending agent is Windows v11.2 and the destination agent is Linux v10.0.8.

When this happens the above error message can be seen in the agent log.

Cause

To/From Agent versions must match when doing a File Transfer.

Resolution

Ensure that the Agents used in the file transfer are both on the same major version.