High Memory Usage on a RA JDE Agent

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
Java.lang.OutOfMemoryError: GC overhead limit exceeded

High Memory Usage is seen on an RA Agent running Automation Engines CORE v11.2.2, with RA Framework 4.1 and JDEdwardsAgent solution 1.1.0, with some unwanted restarts of the Agent.

This issue occurs if the Java memory assigned to the agent is exceeded.

In the documentation, we advise as much memory as possible be allocated for heap size (see reference below).

Reference

Automic Workload Automation 12.0 AWA Guides
Installation Guide > Installing AWI > Preparing the Installation > Installing and Preparing the Application Server
 

Cause

Cause type:
Configuration
Root Cause: Not enough memory allocated for heap size.

Environment

OS Version: N/A

Resolution

Check the Heap Space Memory allocation, which must be as much as possible and at the very least 2GB:

<Please see attached file for image>

Also, performing an upgrade of the Agent, both the RA Framework and the RA JD Edwards solution should resolve the problem.

Reference

Automic Workload Automation 12.0 AWA Guides
Installation Guide > Installing AWI > Preparing the Installation > Installing and Preparing the Application Server

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A