RA Agent Jobs stuck in state "Generating" and receive U00005123 errors

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U00005123 Program error: Module 'JPAKTJ_R: value from ecv ' allocates memory with size zero

Rapid-Automation jobs get stuck in state "Generating" and an error message similar to the one above is displayed.

The entire error message in the Trace file will be similar to this:
 

20170322/134034.892 - SELECT * FROM ECV WHERE ECV_AH_Idnr = ? 20170322/134034.892 - UCUDB32 SLCB RET 0000 HSTMT: 00000001281f9050 VALUE: 0000000000000032 ALL:  0.00031 DB:  0.00022 ODBC:  0.00001 UDB:  0.0000820170322/134034.906 - U00009909 TRACE: (DB-DATA: ECV_AH_Idnr       )             9001000a341fa7c 000004                                00000000  0545755B                             >.Eu[<20170322/134034.906 -                                        >88438107<20170322/134034.906 - U00009909 TRACE: (DB-DATA: ECV_VName         )             9001000a341fa80 000023                                00000000  26244147 454E545F 5245534F 55524345  >&$AGENT_RESOURCE<                                00000010  535F5441 534B23                      >S_TASK#<20170322/134034.906 - U00009909 TRACE: (DB-DATA: ECV_Type          )             9001000a341fb4a 000002                                00000000  0000                                 >..<20170322/134034.906 -                                        >0<20170322/134034.906 - U00009909 TRACE: (DB-DATA: ECV_Encrypted     )             9001000a341fb4c 000002                                00000000  0000                                 >..<20170322/134034.906 -                                        >0<20170322/134034.906 - U00009909 TRACE: (DB-DATA: ECV_Connection    )             9001000a341fb4e 000002                                00000000  0000                                 >..<20170322/134034.906 -                                        >0<20170322/134034.906 - U00009909 TRACE: (DB-DATA: ECV_Key           )             9001000a341fb50 000001                                00000000  20                                   > <20170322/134034.906 - U00009909 TRACE: (DB-DATA: ECV_Value         )             1278dce70 00000020170322/134034.906 - UCUDB32 READ RET 0000 HSTMT: 00000001281f9050 VALUE: 0000000000000032 ALL:  0.01404 DB:  0.01388 ODBC:  0.00000 UDB:  0.0001620170322/134034.907 -   STRT UCUMEM         OPC: 00003 Addr='0000000000000000' Len='0000000000' Cache:'N' Purpose:'JPAKTJ_R: value from ecv'20170322/134034.907 - U00005123 Program error: Purpose 'JPAKTJ_R: value from ecv                                       'allocates memory with size zero.20170322/134034.907 -   EXIT UCUMEM         RET: 0000005123  TIME: 0000,00005  RETTEXT='JPAKTJ_R: value from ecv      

Environment

OS Version: N/A

Cause

Cause type:
Defect
Root Cause: If the job contains attributes without values, this might result in a forced trace with error message: "U00005123 Program error: Module 'JPAKTJ_R: value from ecv ' allocates memory with size zero"

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.2 - Available
Automation Engine 12.0.1 HF5 - Available
Automation Engine 11.2.5 - Available
Automation Engine 11.2.4 HF3 - Available

Additional Information

Workaround :
N/A