Installation on Windows results in "Setup fatal error : unable to generate installation log file".

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Article ID: 87320

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
"Setup fatal error : unable to generate installation log file".

When attempting to install a component, such as the Automation Engine, Agent, etc. on a Windows system, the installaiton fails with the above error message.

This is a Windows error that occurs when a user does not have sufficient permissions to install a program.

Cause

Cause type:
Configuration
Root Cause: Sufficient priveleges must be granted on a Windows system to install Automic components.

Environment

OS: Windows
OS Version: ALL

Resolution

The user must be a member of the Domain Administrators group, or use the "Run as Administrator" option to be able to complete the installation.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A