Banner capture error after upgrading to 8.0.15 hf1

book

Article ID: 87310

calendar_today

Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
AwE-9999 Internal error (8/17/15 3:16 PM)
Details: Array index out of range: 0

After upgrading to Applications Manager 8.0.15 HF1, an error message is thrown when running a captured Banner Job:
 
AGENT:ErrorMsg: AwE-9999 Internal error (8/17/15 3:16 PM) 
Details: Array index out of range: 0
index out of range 0 [SO_JOB_SEQ] > 0 1
AGENT:ErrorMsg: AwE-9999 Internal error (8/17/15 3:16 PM) 
Details: Array index out of range: 0
null



 

Cause

Cause type:
Defect
Root Cause: After upgrading, the so_operators.SO_XML field the xmlDefaultCaptureJob is not set to "BANNER_RA_TEMPLATE".

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Applications Manager 9.1.1 - Available

Additional Information

Workaround :
Manually add the following to the SO_XML field in the so_operators table:
xmlDefaultCaptureJob="BANNER_RA_TEMPLATE"