CA API Management: Policy Manager throws the error 'Invalid Trust Store configuration'

Products

• STARTER PACK-7
• CA Rapid App Security
• CA API Gateway

Issue/Introduction

When launching policy manager you receive the below error:

 

<Please see attached file for image>

 

When you click 'OK' it may then proceed to the login dialog. Once credentials are entered you will be met with the below:

 

<Please see attached file for image>

Cause

This is typically caused by a corruption of the .l7tech directory. 

Environment

Policy manager running on a supported version of Windows

Resolution

To resolve the problem: 

1.  Backup the folder C:\users\<username>\.l7tech
2.  Make sure the Policy Manager and associated java processes are not running 
3. Rename the .l7tech folder
4. Re-launch policy manager and a new folder will be created
5. If you have any policies saved to the default location you can copy the contents of your backup folder to .l7tech\policy.templates