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CA API Management: Policy Manager throws the error 'Invalid Trust Store configuration'

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Article ID: 8731

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Updated On:

Products

STARTER PACK-7 CA Rapid App Security CA API Gateway

Issue/Introduction

When launching policy manager you receive the below error:

 

<Please see attached file for image>

truststore.png

 

When you click 'OK' it may then proceed to the login dialog. Once credentials are entered you will be met with the below:

 

<Please see attached file for image>

pm_error.png

Cause

This is typically caused by a corruption of the .l7tech directory. 

Environment

Policy manager running on a supported version of Windows

Resolution

To resolve the problem: 

  1.  Backup the folder C:\users\<username>\.l7tech
  2.  Make sure the Policy Manager and associated java processes are not running 
  3. Rename the .l7tech folder
  4. Re-launch policy manager and a new folder will be created
  5. If you have any policies saved to the default location you can copy the contents of your backup folder to .l7tech\policy.templates

 

 

Attachments

1558700723741000008731_sktwi1f5rjvs16p6e.png get_app