The IO server hangs when the "Online backup" is launched
Article ID: 87303
CA Automic Dollar Universe
Error Message : No error can be found in the universe.log of the hung node
Randomly (i.e. once a month), the IO server "hangs" while the "Online Backup" is launched The Uproc that launches the Online Backup remains in status "Running" and does not create the backup file. When checked via system tools ("ps -ef" on Unix/Linux and "tasklist" on Windows), process uxbck remains active on the system without performing any work.
Cause type: Defect Root Cause: Deadlock between the Online Purge and the Online Backup when launched simultaneously
Upgrade the Dollar Universe nodes to version 6.8.21 or above. Using this version, if the online backup is launched while the online purge is running, the backup will fail and the following message will be written to universe.log:
|WARN |X|IO |pid=pid.thread_id| owls_io_uni_bck | owls_io_uni_bck can't be launched because other pocess like purge/rgz or bck is running and they can't run together
Fix Status: Released
Fix Version(s): Component: Application.Server Dollar Universe 6.8.21 - Available
Workaround : Restart the impacted Dollar Universe node.