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PeopleSoft agent cannot connect: U02007018 'DOWNbea.jolt.ServiceException: Invalid Session'

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Article ID: 87300

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U02007018 'DOWNbea.jolt.ServiceException: Invalid Session'

Peoplesoft Agent cannot connect to PeopleSoft application and was stopped,

Cause

Error message indicates that connection session is refused on Peoplesoft Application server's side
(Should the application log be revised to investigate the true cause)
Possible causes:
- The domain connection password is not taken in consideration. The parameter DOMAIN_CONNECTION_PWD= is entered in lower case domain_connection_pwd= . This causes the password to be transferred as "null".
- The ports for Jolt listener was not opened, having 1 open port for the "Jolt" port did not work, a port range allowed the connection to establish successfully.

Environment

OS Version: N/A

Resolution

1. Change domain_connection_pwd=  to DOMAIN_CONNECTION_PWD= in agent's ini config file
2. Revise and open corresponding range of ports for Jolt Listener (requires Network Admin to be involved)

Fix Status: No Fix

Fix Version(s):
N/A
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