JAVA UI not working with 32-bit OS

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
N/A

It is not possible to start the Java User Interface (UI) with a 32-bit Operating System (OS).

No error message is shown. Nothing happens when double clicking the Java UI Icon.

This is an issue in:
 

V10:

10.0.8 HF6 and above

V11:

11.2.4 and above

Cause

Cause type:
Defect
Root Cause: Version of the UCDJ.exe is not compatible with the version of Windows.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.0 - Available
Automation Engine 12.0.3 - Available
Automation Engine 11.2.6 - Available

Additional Information

Workaround :

1. Start the UCDJ.bat instead of the .EXE

OR

2. Use an older version of the Java User Interface.