Sysload Agent : Service Collector could not start - Error 1067

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
Error 1067: Can not start service

Patch level detected:Sysload Agent for Windows 5.80
Product Version: Sysload 5.8.0

Description :When attempting to restart the Sysload Collector service, the following error appears: Error 1067: Can not start service

Cause

Cause type:
Defect
Root Cause: The Collector’s process "sldrmhst.exe" is still active, which keeps the collector from starting correctly.

Environment

OS: Windows

Resolution

In order to workaround the issue:
1. Open the Windows Task Manager
2. Kill the process "sldrmhst.exe"
3. Restart the service "Sysload Collector"

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0

Additional Information

Workaround :
N/A