Forced logoff occurs when opening report in status of “FAULT_OTHER – Start impossible” via executions

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Article ID: 87266

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
The connection to *** (***) has been lost. You will need to log in again

When attempting to open a report that is in a status of FAULT_OTHER - Start impossible. Other error via executions in the Automic Web Interface (AWI), the session will be automatically logged off with the above message.

<Please see attached file for image>

0EMb0000000IZ6H.png

Steps to reproduce:
  1. Import job JOBS.WIN.INC00133431 which can be found attached to this KE > enter an agent name with no login object 
  2. Execute the job > it will end in the following status: FAULT_OTHER - Start impossible. Other error
  3. Open the executions of this mentioned job > click on report > logoff will be forced

Cause

Cause type:
Defect
Root Cause: Bug causes a forced logoff from AWI when opening a report that's in a status of “FAULT_OTHER – Start impossible” via executions.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Automation Engine and Initial Data

Automation Engine 12.0.1+hf.5.build.1102 - Available.

Additional Information

Workaround :
N/A

Attachments

1558693618655000087266_sktwi1f5rjvs16mae.png get_app
1558536079180export.xml get_app