Jobs remain in pending status on 5.x with DQM installed

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
In the uxdqm<COMPANY>X.log the following error may appear when starting DQM:

############
u_dqm_init_srv : Error -1 loading dqm files
############ 

Patch level detected:Dollar Universe 5.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :All jobs remain in pending status, it seems that DQM queue is not responding.

Cause

Cause type:
Other
Root Cause: The error message means that DQM data files are corrupted.

Environment

OS: All
Related configuration item(s): The issue may occur on Dollar Universe 5.3 or 5.6

Resolution

To fix the problem, you need to reinitialize the DQM data files.


WARNING: Reinitializing the DQM data files will delete all batch queues (all running jobs will be lost)

Procedure for Dollar Universe 5.6:

1. Shutdown Dollar Universe
2. Make sure that no Dollar Universe processes are still running.
3. Rename these files in order to have a back up:

$UXDQM/u_quefile.dta
$UXDQM/u_prmfile.dta
$UXDQM/u_jobfile.dta

4. Remove all files with the extension *.dta_rst from the directory $UXDQM  
5. Restart Dollar Universe
6. Recreate the DQM queues and start them.

Procedure for Dollar Universe 5.3:

1. Shutdown Dollar Universe
2. Make sure that no Dollar Universe processes are still running.
3. Rename these files in order to have a back up:

$UXDQM/uxdmpque.dta
$UXDQM/uxdmpdta.dta

4. Restart Dollar Universe
5. Recreate the DQM queues and start them.

Please check when creating the Batch queues that the Job Limit is superior to 0.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.3.3 FX25002

Additional Information

Workaround :
N/A