After an upgrade to 6.5.x or superior on Windows , the SAP Manager doesn't start
Article ID: 87257
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message :
On the Windows event Viewer, we find this kind of error:
============================
La création du contexte d’activation a échoué pour « D:\UNIVERSE\DUAS\GBMTST_FRGBMFLUXW1P\bin\bin_sap\SAPNWRFC.dll ».
Assembly dépendant Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",
type="win32",version="8.0.50727.4053" introuvable. Utilisez sxstrace.exe pour un diagnostic détaillé
============================
Patch level detected:Dollar Universe 6.5.01
Product Version: Dollar.Universe 6.5.01
Description :After an upgrade of the Dollar Universe node from a version inferior to 6.5.x to a superior version, the manager for SAP does not start anymore as it crashes.
In the windows events we have a error message with the compatibility with the dll
La création du contexte d’activation a échoué pour « D:\UNIVERSE\DUAS\GBMTST_FRGBMFLUXW1P\bin\bin_sap\SAPNWRFC.dll ».
Assembly dépendant Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",
type="win32",version="8.0.50727.4053" introuvable. Utilisez sxstrace.exe pour un diagnostic détaillé
In the universe.log we can't find any information when we try to start the manager SAP.
On the Windows event Viewer, we find this kind of error:
============================
La création du contexte d’activation a échoué pour « D:\UNIVERSE\DUAS\GBMTST_FRGBMFLUXW1P\bin\bin_sap\SAPNWRFC.dll ».
Assembly dépendant Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",
type="win32",version="8.0.50727.4053" introuvable. Utilisez sxstrace.exe pour un diagnostic détaillé
============================
Patch level detected:Dollar Universe 6.5.01
Product Version: Dollar.Universe 6.5.01
Description :After an upgrade of the Dollar Universe node from a version inferior to 6.5.x to a superior version, the manager for SAP does not start anymore as it crashes.
In the windows events we have a error message with the compatibility with the dll
La création du contexte d’activation a échoué pour « D:\UNIVERSE\DUAS\GBMTST_FRGBMFLUXW1P\bin\bin_sap\SAPNWRFC.dll ».
Assembly dépendant Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",
type="win32",version="8.0.50727.4053" introuvable. Utilisez sxstrace.exe pour un diagnostic détaillé
In the universe.log we can't find any information when we try to start the manager SAP.
Cause
Cause type:
Configuration
Root Cause: The newer SAP RFC library (sapnwrfc.dll) that is delivered starting on Dollar Universe 6.5.01 is depending of another library (msvcr80.dll) which is contained in the "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB973544)"
Configuration
Root Cause: The newer SAP RFC library (sapnwrfc.dll) that is delivered starting on Dollar Universe 6.5.01 is depending of another library (msvcr80.dll) which is contained in the "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB973544)"
Environment
OS: Windows
Resolution
The solution consists on installing the necessary libraries from Microsoft included on the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package .
In case you are using the version WINDOWS (32bit), please download this package and install it on the system:
https://www.microsoft.com/en-US/download/details.aspx?id=5638
In case you are using the version WINDOWS64 (64bit), please download this package and install it on the system:
https://www.microsoft.com/en-US/download/details.aspx?id=18471
A reboot of the system will probably be necessary after the installation.
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.01
In case you are using the version WINDOWS (32bit), please download this package and install it on the system:
https://www.microsoft.com/en-US/download/details.aspx?id=5638
In case you are using the version WINDOWS64 (64bit), please download this package and install it on the system:
https://www.microsoft.com/en-US/download/details.aspx?id=18471
A reboot of the system will probably be necessary after the installation.
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.01
Additional Information
Workaround :
N/A
N/A
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