After an upgrade to 6.5.x or superior on Windows , the SAP Manager doesn't start
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Article ID: 87257
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Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message : On the Windows event Viewer, we find this kind of error: ============================ La création du contexte d’activation a échoué pour « D:\UNIVERSE\DUAS\GBMTST_FRGBMFLUXW1P\bin\bin_sap\SAPNWRFC.dll ». Assembly dépendant Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b", type="win32",version="8.0.50727.4053" introuvable. Utilisez sxstrace.exe pour un diagnostic détaillé ============================
Description :After an upgrade of the Dollar Universe node from a version inferior to 6.5.x to a superior version, the manager for SAP does not start anymore as it crashes. In the windows events we have a error message with the compatibility with the dll
La création du contexte d’activation a échoué pour « D:\UNIVERSE\DUAS\GBMTST_FRGBMFLUXW1P\bin\bin_sap\SAPNWRFC.dll ». Assembly dépendant Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b", type="win32",version="8.0.50727.4053" introuvable. Utilisez sxstrace.exe pour un diagnostic détaillé
In the universe.log we can't find any information when we try to start the manager SAP.
Cause
Cause type: Configuration Root Cause: The newer SAP RFC library (sapnwrfc.dll) that is delivered starting on Dollar Universe 6.5.01 is depending of another library (msvcr80.dll) which is contained in the "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB973544)"
Environment
OS: Windows
Resolution
The solution consists on installing the necessary libraries from Microsoft included on the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package .
In case you are using the version WINDOWS (32bit), please download this package and install it on the system: https://www.microsoft.com/en-US/download/details.aspx?id=5638 In case you are using the version WINDOWS64 (64bit), please download this package and install it on the system: https://www.microsoft.com/en-US/download/details.aspx?id=18471
A reboot of the system will probably be necessary after the installation.