Jobs are aborted and no job log is generated.

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
- Error message in history trace:
###################
...
Server process not found
...
...
*** Task launch refused? ***
################### 

Patch level detected:Dollar Universe 5.3.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :Jobs are aborted and no job log is generated.

Environment

OS: All
OS Version: All OS

Cause

Cause type:
Configuration
Root Cause: The message "Server process not found" means that jobs are searching for the DQM process, but this one is stopped / not started.

Resolution

Make sure that you are using DQM.

On Unix, DUAS will use DQM, if a symbolic link /etc/UNIVERSE_DQM_{CompanyName} exists. For example:
/etc/UNIVERSE_DQM_TST530 -> /apps/du/530/TST530/DQM

For Windows, the following will be defined in the uxsetenv.bat file:
if NOT "%UNIVERSE_DQM_{CompanyName}%"=="no" set START_DQM=Y
For example
NOT "%UNIVERSE_DQM_TST530%"=="no" set START_DQM=Y
In the ...execUNIVERSE.def and ...exec{CompanyName}.def files, you will see this:
UNIVERSE_DQM_{CompanyName} yes
For example:
UNIVERSE_DQM_TST530 yes

To fix this issue, please try to restart the DUAS, the DQM server should be restarted.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A