SAP agent cannot be started.

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
sapjcs.log contains the following error messages
##################################
2012-29-11 11:48:22 # pid 51118 # tid 1 # manager #
2012-29-11 11:48:22 # pid 51118 # tid 1 # manager # ------------------------------------------------
2012-29-11 11:48:22 # pid 51118 # tid 1 # manager # Dollar Universe Manager for SAP Solutions v431
2012-29-11 11:48:22 # pid 51118 # tid 1 # manager # ------------------------------------------------
2012-29-11 11:48:22 # pid 51159 # tid 1 # manager # File Descriptor available (256,256)
2012-29-11 11:48:22 # pid 51159 # tid 1 # manager # Launching SAP Job Control Server: node=[sapat2], host=[zone-azs-s12], port=16197
2012-29-11 11:48:22 # pid 51159 # tid 1 # manager # Checking license...
2012-29-11 11:48:22 # pid 51159 # tid 1 # agt_evt_load_file # Opening EVT file v.100: 0 + 0 entries in file
2012-29-11 11:48:22 # pid 51159 # tid 1 # agt_sap_init # Loading jnl file "/opt/universe/sapat2/AGTSAP/exec/uxsapjnl.dat"...
2012-29-11 11:48:22 # pid 51159 # tid 1 # agt_jnl_file_load # Error, file "/opt/universe/sapat2/AGTSAP/exec/uxsapjnl.dat" not compatible
2012-29-11 11:48:22 # pid 51159 # tid 1 # agt_sap_init # Error loading jnl file (-1)
################################## 

Patch level detected:Manager for SAP 4.4.1
Product Version: Dollar.Universe 5.6.0 FX25010

Description :SAP agent cannot be started.

Cause

Cause type:
Other
Root Cause: This is possibly due to the uxsapjnl.dat data file corruption.

Environment

OS: All
OS Version: All

Resolution

1. Backup the file uxsapjnl.dat and remove it from /opt/universe/sapat2/AGTSAP/exec/

2. Restart the SAP manager. At the next job execution, this file will be recreated by the manager for SAP.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A