Oracle database network issue provokes a freeze of the Dollar Universe node

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Article ID: 87232

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
| 2015-12-09 08:20:44 |ERROR|X|CDJ|pid=25377.140270647625472| populate_name | cannot find Uproc name for [U000008471]
Patch level detected:Dollar Universe 6.4.01
Product Version: Dollar.Universe 6.4.01

Description :Jobs are submitted but are not seen completed.

Cause

Root Cause: N/A

Environment

OS: All

Resolution

A network communication issue between the Oracle Database server and the Dollar Universe node will prevent the completion of the Dollar Universe jobs.

Please check with your System and Network Administrators to see if there are any communication issues on the Oracle Database. A reboot of the Oracle Database may be necessary to address the issue.

Fix Status: No Fix

Additional Information

Workaround :
N/A