Cannot generate uxtrace on Dollar universe V6.x for Windows

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Article ID: 87182

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
No error.

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :Cannot generate uxtrace on Dollar universe V6.x for Windows

Cause

Cause type:
Configuration
Root Cause: uxtrace is locked by McAfee (or other Antivirus).

Environment

OS: Windows
OS Version: All Windows version

Resolution

1. Check the following registry key

HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}

2. At that key in the right window, is there a Value (Default) of type REG_SZ with a "Data" of VB Script Language?

3. Check the following registry key:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32

4. At that key in the right window, is there a Value (Default) of type REG_SZ with a "Data" of C:\Windows\system32\vbscript.dll?

Fix Status: No Fix

Additional Information

Workaround :
N/A