A popup message appears on the Windows console when opening a remote desktop connection

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Article ID: 87181

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
Pop up message on Windows:

##############
The instruction at 0x01764b69 referenced memory at 0x00000000. The memory could not be read. Click on OK to terminate the program.
##############  

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :When opening a remote desktop connection to a Windows Server 2003 with duas5.6 installed, a popup message appears on the Windows console.

Cause

Cause type:
Configuration
Root Cause: This is a Windows OS issue.

Environment

OS: Windows Server 2003
OS Version: All

Resolution

Please refer to this link for solutions:

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/the-instruction-at-0x01764b69-referenced-memory-at/e2df405a-a3e5-4bfc-8721-5aa7929cc5c7

Fix Status: No Fix
 

Additional Information

Workaround :
N/A