LDAP login fail if the IP address of LDAP server changes

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the uvserver.log of the UVMS:

|ERROR| request-worker-9 | com.orsyp.central.ldap.LDAPManagerImpl | Authenticate: Cannot authenticate login:username because the LDAP server cannot be reached. Unreachable server: ldap_server:636.
javax.naming.CommunicationException: company.com:636 [Root exception is java.net.ConnectException: Connection timed out: connect]

If the IP address of the LDAP server is changed, UVMS does not renew the connection. This causes the LDAP login to fail.

Investigation

UVMS should reconnect to the new IP since the previous connection is no longer valid, instead it receives an LDAP exception.


 

Cause

Cause type:Other
Root Cause: The UVMS uses by default a Connection with the IP address of the LDAP server which is resolved at startup.
As a consequence, if this LDAP server is shutdown, the LDAP authentication will no longer work.

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Univiewer Management Server 6.8.21 - Available

Then add the new variable connectionPool with the value NO on each LDAP instance of the ldap.xml file as follows:

 <instance name="LDAP Repository">
...
 <connectionPool>NO</connectionPool>
...
</instance>

Additional Information

Workaround: Restart the UVMS so that it connects to the new IP address.