All engines are shown as stopped

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
universe.log has the following error messages related to exchanger

2013-03-15 14:21:41 0004115/uxech /CALL_UXIOSRV /000000000 - u_io_callsrv(on NODENAME,COMPANYNAME,X) returns error -1
br/> 2013-03-15 14:21:41 0004115/uxech /GAI90A32 /134455874 - %UNI_-E-U_EGAI90A3225, Network down, can't set packet N°

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Dollar Universe does not start
Remote tasks are not launched
All engines are shown as stopped

Environment

OS: Windows
OS Version: All Windows

Cause

Cause type:
Configuration
Root Cause: Dollar Universe IO and exchanger services are disabled
COMPANYNAME_NODENAME_ECH_X Univer$e COMPANYNAME_NODENAME_ECH_X False D:\APPLI\DollarU\COMPANYNAME\exec\UniServEch.exe 0 Disabled LocalSystem Stopped OK

Resolution

Enable the Dollar Universe services.

Fix Status: No Fix

Additional Information

Workaround :
N/A