Insufficient traces for troubleshooting LDAP authentication / synchronization issues

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
N/A

Patch level detected:Univiewer Management Server 4.0.00
Product Version: Dollar.Universe 6.0.0

Description: The traces for troubleshooting LDAP authentication / synchronization issues are incomplete.

Cause

Cause type:
Defect
Root Cause: Incomplete traces for LDAP troubleshooting.

Environment

OS: All
OS Version: N/A

Resolution

Update to a fix version listed below or a newer version, where additional information is written to the uvserver.log showing the queries sent to the LDAP server and their responses.

In order to enable this trace, please add this category on the log4j.xml on the UVMS:

<category name="com.orsyp.central.ldap" additivity="false">
<level value="TRACE"/>
<appender-ref ref="UNI_SIZE_LIMITER"/>
</category>

Then restart the UVMS. The traces should be included in the uvserver.log and will allow you to identify the user causing the errors.

Fix Status: Released

Fix Version(s):
Component(s): Univiewer.Management.Server

Dollar Universe 6.1.0 - Available

Additional Information

Workaround :
N/A