SNMP Agent fails to start in V12 on Windows

Article Id: 87142

Status: Published

Updated On: 15-04-2018 08:07

Legacy Id: 000009866

Products:

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
Exception caught '10038 - An operation was attempted on something that is not a socket.'.

After the SNMP Agent is patched to the newest v12 version or freshly installed with version 12 on Windows, the Agent fails to start and the following error message is displayed.

00002BC8 20161216/142204.443 Exception caught '10038 - An operation was attempted on something that is not a socket.'.
00002BC8 20161216/142204.443 Exiting subagent.

Cause:

Cause type:
Defect
Root Cause: The SNMP Agent is unable to start due to a select on an invalid socket descriptor.

Environment:

OS: Windows
OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): SNMP Agent

Automation Engine 12.1.0 - Available
Automation Engine 12.0.3 - Available

Additional Information:

Workaround :
Use an SNMP Agent in an older Version, such as Automation Engine 11.2.