Sysload Agent for Windows : Collector stops when agent starts

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
00000001 ================================================================================== 
00000002 === Start Sysload Agent v5.80 Mon Mar 06 09:17:16 2017 
00000003 === process 4488 
00000004 === (S35NTx64) - Build date: Nov 27 2015 - 16:03:25 
00000005 === Build : Nov 27 2015 16:03:25 121.5 
00000006 === Host : Windows6.2 SERVER 2 6 x64 
00000007 ================================================================================== 
00000008 Mon Mar 06 09:17:16 2017: [coll] EventMgr version : EventMgr 1.0 Nov 6 2015 15:26:52 win_x64 90.1 
00000009 Mon Mar 06 09:17:16 2017: [coll] LBtree version : LBtreeFile 1.0 Oct 6 2014 11:42:25 win_x64 38 
0000000A Mon Mar 06 09:17:16 2017: [coll] LGenBase version : LGenBase 1.0 Nov 20 2014 16:20:59 win_x64 83 
0000000B Mon Mar 06 09:17:16 2017: [coll] LGenCnxMgr version : LGenCnxMgr 1.0 Oct 3 2014 10:37:39 win_x64 32 
0000000C Mon Mar 06 09:17:16 2017: [coll] LGenComm version : LGenComm 1.0 Oct 3 2014 10:37:24 win_x64 34 
0000000D Mon Mar 06 09:17:16 2017: [coll] LGenContainers version : LGenContainers 1.0 Dec 5 2014 15:45:05 win_x64 44.1 
0000000E Mon Mar 06 09:17:16 2017: [coll] LGenMisc version : LGenMisc 1.0 Oct 29 2014 18:45:04 win_x64 55 
.................
00000043 Mon Mar 06 09:17:19 2017: [coll] Trying to detect if this is a Virtual Machine (VMGuestLib enabled)... 
00000044 Mon Mar 06 09:17:19 2017: [coll] INFO : VMware Tools installed in path 'C:\Program Files\VMware\VMware Tools\' 
00000045 Mon Mar 06 09:17:19 2017: [coll] Type of machine detected : Virtual (VMGuestLib library successfully loaded) 
00000046 Mon Mar 06 09:17:19 2017: [coll] GlobalMemoryStatusEx: Total Memory Size = 2096632 Kb 
00000047 Mon Mar 06 09:17:19 2017: [coll] impossible to retrieve number of NetBEUI interfaces 
00000048 Mon Mar 06 09:17:19 2017: [coll] NETBEUI ANALYSIS DEACTIVATED 
00000049 Mon Mar 06 09:17:19 2017: [coll] impossible to retrieve number of SNA logical Unit Sessions 
0000004A Mon Mar 06 09:17:19 2017: [coll] SNA ANALYSIS DEACTIVATED 
0000004B Mon Mar 06 09:17:19 2017: [coll] impossible to retrieve number of SNA Connections 
0000004C Mon Mar 06 09:17:19 2017: [coll] SNA ANALYSIS DEACTIVATED 
0000004D Mon Mar 06 09:17:19 2017: [coll] Trace level for cpu = 0 
0000004E Mon Mar 06 09:17:19 2017: [coll] Trace level for real-time = 0 
0000004F Mon Mar 06 09:17:19 2017: [coll] Reallocating 131072 bytes for PerfBuffer 
00000050 Mon Mar 06 09:17:19 2017: [coll] Reallocating 196608 bytes for PerfBuffer 
00000051 Mon Mar 06 09:17:19 2017: [coll] Reallocating 262144 bytes for PerfBuffer 
00000052 Mon Mar 06 09:17:19 2017: [coll] Reallocating 327680 bytes for PerfBuffer 
00000053 Mon Mar 06 09:17:19 2017: [coll] Reallocating 393216 bytes for PerfBuffer 

Patch level detected:Sysload Agent for Windows 5.80
Product Version: Sysload 5.8.0

Description :Sometimes the Sysload Agent for Windows crashes at startup. The Collector’s log stops on " [coll] AutoDeclare - Thread has started ".

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: Windows

Resolution

[WORKAROUND]

1 – Stop the agent
2 – Edit the Collector configuration file "\sldrmd\sldrmd.ini" set the value of the "OneSecondCollectEnabled" parameter to 0 :

[REALTIME]
OneSecondCollectEnabled=0
#Activation/Deactivation of the collection of total processor use every second
#Format : Boolean
#Optional/Mandatory : Optional
#Set by default to 1 in the default configuration file in v5.20
#Set to "0" by the program if not set in the default configuration file
#Appeared with v5.10a
#Console labels (EN) : Section [Min Max Metrics Activation]"Cpu min max activated"
3 - Restart the agent

This parameter collects the following metrics:

Processor (Global) : cpu min
Processor (Global) : cpu max

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80a

Additional Information

Workaround :
N/A