The SP agent can not communicate with the token server, the license won't be retrieved and the agent will stop automatically.

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
On the sldlmd.log:On the sldrmd.log:
Patch level detected:SP Analyst Agent for Unix 5.50
Product Version: Sysload 5.5.0

Description :If we introduce the host name of the token server instead of the IP address,Token is not retrieved by the agent 5.50 on Solaris 10 (64 platforms). This affects the system agent and the Log Monitor for Solaris 10 Sparc 64, and Solaris 10 Intel 64.
This means that the agent can not communicate with the token server, the license won't be retrieved and the agent will stop automatically.

Cause

Cause type:
Defect
Root Cause: The hostname resolution of the token server is not done correctly on both agents System and Log Monitor for Solaris 10 5.50 64bits

Environment

OS: Sun Solaris Intel
OS Version: 10 64bits

Resolution

Correction included on the following fixes:
SP Analyst Agent for Solaris 5.50a in case the issue concerns the system agent
SP Analyst Agent Log Monitor 5.50a in case the issue concerns the Log Monitor

Use the IP address of the token server instead of the hostname in the "*init" file (sldrmd-init or sldlmd-init):

[SLDTK]
masterip=tkserverip

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.5.0
SP Analyst Agent for Unix 5.50a

Additional Information

Workaround :
N/A