Email notification do not work.

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Article ID: 87112

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the universe.log when this Logging level is enabled (0,IOALM,IOMAIL):
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| 2013-06-28 08:40:43 |ERROR|X|IO |pid=4896.256718| u_recv_msg | recv(socket=107, bytes=3) returns error: Connection reset by peer
| 2013-06-28 08:40:43 |ERROR|X|IO |pid=4896.256718| u_send_mail | SMTP_MSG_END: Protocol error whith SMTP server mhub.np.edu.sg on port 25 (-1) (SMTP: 354)
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Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :Email notification do not work.

Cause

Cause type:
Configuration
Root Cause: The SMTP Gateway does not support this kind of body type so he rejects the email

Environment

OS: All Unix
OS Version: All

Resolution

Modify the Node Settings of your Dollar Universe node:
SMTP - S_SMTP_MIME_ BODY_TYPE -> delete the content

Save the settings.

Retest the email notification, now it should work.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.0.0

Additional Information

Workaround :
N/A