“check windows user services” is not accessible on the univiewer console

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Article ID: 87104

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
There is no error message.

Patch level detected:Univiewer Console 6.3.00
Product Version: Dollar.Universe 6.3.01

Description :The "Check windows user services" item is greyed out on the menu: right click on DUAS v6 node > Tools > Check windows user services

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: Windows Server 2008
Related configuration item(s): Only happen on UVC 6.3.21

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Console
Version: Dollar.Universe 6.3.41

Additional Information

Workaround :
N/A