Many errors in the universe.log "Error 3 cannot get data from DU5 node"

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
These kind of errors appear all the time on the universe.log:

#############################
|ERROR|X|IO |pid=9018.21| o_bridge_convert_in_cd_ar | Unknown article type UPROCS 
|ERROR|X|IO |pid=9018.21| o_bridge_get_missing_data | Cannot convert cd article: o_bridge_convert_cd_art returns 3 
|ERROR|X|IO |pid=9018.21| o_module_exc_cycle | Error 3 cannot get data from DU5 node 
|ERROR|X|IO |pid=9018.21| o_bridge_convert_in_cd_ar | Unknown article type SESSION 
#############################

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :The universe.log grows too fast and many error messages appear all the time

Environment

OS: All

Cause

Cause type:
Configuration
Root Cause: The errors come from an exchange with a remote v5 node which is trying to do a distribution (uxdst) versus this v6 node, which should not work as distribution is deprecated on version 6.

Resolution

In order to workaround the issue, please apply the following procedure in order to reinitialize the corrupted exchanger data files:

- Shutdown the Dollar Universe and check that all process are down:
unistop

- Backup the exchanger data files of the impacted area (u_fecd60.dta, u_fecl60.dta)
- Reinitialize the exchanger data files of the area by executing the following commands on bin ( replace X by A,S, or I in case the issue appears on a different area):

uxrazfic u_fecd60 X
uxrazfic u_fecl60 X

- Apply an offline reorganisation:
unireorg

- Restart Dollar Universe:
unistart

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.21

Additional Information

Workaround :
N/A