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The SAP Manager does not start after an upgrade

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Article ID: 87075

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
In the SAP Manager Log:
############################
2013-17-09 14:09:20 # manager # ------------------------------------------------
2013-17-09 14:09:20 # manager # Dollar Universe Manager for SAP Solutions v44
2013-17-09 14:09:20 # manager # ------------------------------------------------
2013-17-09 14:09:20 # manager # File Descriptor available (2048,2048)
2013-17-09 14:09:20 # manager # Launching SAP Job Control Server: node=[grpsap1], host=[grpsap1], port=13036
2013-17-09 14:09:20 # manager # Invalid license. Please check your license for Dollar Universe Manager For SAP Solutions v44.
###############################

Patch level detected:Manager for SAP 4.4.1
Product Version: Dollar.Universe 5.6.0 FX25010

Description :After an upgrade of the Manager for SAP from version 4.3 to 4.4, the Manager won't start.

Cause

Cause type:
Configuration
Root Cause: Licenses delivered for Manager for SAP 4.3.x are not valid for Manager for SAP 4.4.x

Environment

OS: All
OS Version: All

Resolution

Request a license compatible with version 4.4.x

Fix Status: No Fix
 

Additional Information

Workaround :
N/A
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