On the Token Server Web interface, the agent still appears in the list of subscribed agent although it is stopped.

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Article ID: 87071

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
No error.

Patch level detected:Sysload Token Server
Product Version: Sysload 5.8.0

Description :On the Token Server Web interface, the agent still appears in the list of subscribed agent although it is stopped.
Token cannot be manually released. It does not appear in the "Outdated tokens" list

Cause

Cause type:
Configuration
Root Cause: The agent was not stopped in a proper manner and was therefore unable to release its token.

Environment

OS: All
OS Version: All supported OS.

Resolution

- Restart the agent (it will then retrieve the exact same token)
- Stop the agent properly (it will then release its token)

Fix Status: No Fix

Additional Information

Workaround :
N/A