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SAP manager startup issue on cluster environment


Article ID: 87066


Updated On:


CA Automic Dollar Universe


Error Message :
In the universe.log:

if SAP manager is started:
| 2014-03-19 14:47:54 |ERROR|X|SAP|pid=312892.313200| uxsap_open_comm | SAP system [*/*/*]: RfcOpenEx fails
| 2014-03-19 14:47:54 |ERROR|X|SAP|pid=312892.313200| uxsap_connect | uxsap_open_comm error: unable to open the RFC handle
| 2014-03-19 14:47:54 |INFO |X|SAP|pid=312892.313200| uxsap_connect | RFC connexion fails for SAP system [*/*/*]

if SAP manager cannot be started:
unknown hostname

Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Two possibilities:

- SAP manager is started and we cannot connect to SAP mgr from UVMS and there is no SAP information retrieval while creating a SAP XBP2 uproc or when checking the sap configuration.
- SAP manager cannot be started


Cause type:
Root Cause: When installed on a cluster environment, the Manager for SAP was starting using the nodename instead of the hostname.


OS: Windows


Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.2.21

Additional Information

Workaround :