Error while reinstalling GCO

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Article ID: 87064

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
Pop-up error message:
"This is a Dollar Universe Application server 5.6 and cannot be upgraded Dollar Universe 2.7
Choose Dollar Universe server 5.6 to upgrade this company in the prev dialog"

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :While reinstalling GCO console, installation process gets aborted showing an error message

Cause

Cause type:
Configuration
Root Cause: For some unknown reason (uncorrect uninstallation, disk error, system issue...), the Global Console previously installed disappear from Program's list in abnormal conditions.IMPORTANT: On this specific case, only a Glocal Console was installed, it was not a Dollar Universe node.

Environment

OS: Windows
OS Version: All Windows

Resolution

1) Delete DU services from Service Manager

2) Remove the follow registry entries:

HKEY_CURRENT_USER\Software\ORSYP S.A.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ORSYP S.A.

3) Delete the previous DU installation folder.

4) Run install wizzard again

Fix Status: No Fix

Additional Information

Workaround :
N/A