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Jobs are aborted and DQM queues are missing

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Article ID: 87063

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

After a system crash, all the batch queues, like the default SYS_BATCH Queue disappeared (from UVC in DESIGN mode / Environment / Batch Queues)
As a consequence, Jobs are aborting with an error message.

Error Messages :
The launch aborts with these messages in the universe.log:
###############
|ERROR|X|DQM|pid=6424.9044| u_dqm_sub_job | dqm queue [SYS_BATCH] does not exist
|ERROR|X|DQM|pid=6424.9044| u_dqm_sub_job | dqm_lecture_directe_que returns 3 [SYS_BATCH]
###############

In the job log of the aborted job:
################
"The related object could not be found"
################

Cause

Cause type:Configuration
Root Cause: Some problems could lead to a file corruption such as a system crash, a free space shortage on disk or a Dollar Universe crash for example

Environment

Product: Dollar Universe

Version: All

Resolution

Please apply the following steps:

  •  Stop the launcher
  • Create the missing queue(s) via UVC or command "uxaddque"
    Example via UVC:
    Go to DESIGN - Environment - Batch Queues
    Click on New and for the default queue SYS_BATCH simply type as Name: SYS_BATCH then click on Save and finally click on Start
  • Then start the Launcher and relaunch the Aborted Jobs (and repeat the operation if some other queues were missing)

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