LogMonitor does not launch a reaction on a event of the EventLog

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
On the sldlmd.log this error appears when we can't read an Event:
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Thu Jun 20 14:54:30 2013: sldlmd - AGTREQ - SUA_PutCustomEvent - Error: EvSuaLib_PutCustomEvent2() failed for custom event (PARG1DDEALT001, AltError). Possible memory overflow. 
########################################################### 

Patch level detected:SP Analyst Agent Log Monitor 5.50
Product Version: Sysload 5.5.0

Description :LogMonitor does not launch a reaction on a event of the EventLog

Environment

OS: Windows
OS Version: All Windows

Cause

Cause type:
Configuration
Root Cause: The size of the message queue is too low by default (512)

Resolution

Increase the queue size setting this flag on the sldlmd.ini:

[PARAM]
MsgQSizeForUnlimitedAlert=4096


Then restart the LogMonitor service

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.5.0

Additional Information

Workaround :
N/A