Installation wizard do not detect the existing duas installed

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Article ID: 87052

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
No error message but the wizard doesn't proposed the upgrade but only new installation.

Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01

Description :The upgrade of an existing DUAS is not possible because the wizard do not detect the existing DUAS installation.
So the upgrade is impossible because only the installation of a new instance is proposed by the wizard.

Cause

Cause type:
Configuration
Root Cause: The existing DUAS installation on the server is not detected because the registry key is not present (or is corrupted) in the windows registry.
In fact, for each duas installed on a windows server the installation registration keys of the DUAS must be present in :

Environment

OS: Windows

Resolution

The installation registry keys of the duas must be added in the windows registry either manually (check with the system ADMIN) either they can be recreated with the script "unireginst.cmd" in the binary directory BIN.
When this operation is completed, the DUAS installation can be upgraded.

Fix Status: No Fix

Additional Information

Workaround :
N/A