ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Token Server cannot be restarted after IP address modification.

book

Article ID: 87036

calendar_today

Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
sldtkd - ERROR : The reference 'xxxxxxxx' written in the license file 'C:\Program Files\sysload\sldtkd\sldtkd.dat' does not match the reference 'yyyyyyyyy' found on the machine.

Patch level detected:Sysload Token Server
Product Version: Sysload 5.8.0

Description :Token Server cannot be restarted after IP address modification.

Cause

Cause type:
By design
Root Cause: License file is generated for a specific IP address and cannot be used if the Token Server's IP address changes.

Environment

OS: All
OS Version: n/a

Resolution

Generate a new license file based on the appropriate IP address.
IMPORTANT : the "sldtkd.dat" file will need to be removed prior to the license update, therefore all current leases will not be renewed. This implies that all agents will need to be restarted (after being re-configured with the Token Server's new IP address)

Fix Status: No Fix

Additional Information

Workaround :
N/A
Powered by Wolken Software