The Sysload Collector stops while adding newer disks on a Windows server: " Maximum number of physical / logical disc reached "

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
On the collector log (sldrmd.log) this kind of error may appear:
###########################################################################
[coll] *** Maximum number of physical disc reached (nNbMaxOfPhysicalDiscSpec=16 / nNbPhysicalDiscFromPerfMon=18)
###########################################################################
Or:
###########################################################################
coll - *** Maximum number of logical disc reached (nNbMaxOfLogicalDiscSpec=8 / nNbLogicalDiscFromPerfMon=11)
###########################################################################

Patch level detected:Sysload Agent for Windows
Product Version: Sysload 5.8.0

Description :The Sysload Collector stops while adding newer disks on a Windows server: " Maximum number of physical disc reached " or "Maximum number of logical disc reached"

Environment

OS: Windows
OS Version: all Windows

Cause

Cause type:
By design
Root Cause: The collector sets by default the value of Max number of Physical Disks while starting the collector to the value: The same is done for the logical disks:This can be checked on the startup of the collector (sldrmd.log):Therefore, if more than three disks are added while the collector is running, the collector will stop.

Resolution

Increase the parameter Nb_PDisk or Nb_LDisk to a higher value by setting it on the sldrmd.ini file.

For example:

[PARAM]
Nb_PDisk=40
Nb_LDisk=40

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0

Additional Information

Workaround :
N/A