Jobs get aborted without any job log.

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Article ID: 87010

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
 History trace:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
03/31/2013 04:15:00 Start Condition Check
Processing Date 03/31/2013
03/31/2013 04:15:01 Submitted in BATCH Q: SYS_BATCH
under ENTRY N° : 0010
Exit code : 255

03/31/2013 04:15:01 *** TASK ENDED ABNORMALLY ***

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Launcher log:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
exec(): 0509-036 Cannot load program su because of the following errors:
0509-130 Symbol resolution failed for su because:
0509-136 Symbol _truncate_username (number 63) is not exported from
dependent module /usr/lib/libc.a(shr.o).
0509-192 Examine .loader section symbols with the
'dump -Tv' command.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 

Patch level detected:Dollar Universe 5.3.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :Jobs get aborted without any job log.

Cause

Cause type:
Configuration
Root Cause: Before an upgrade of their operating system, the company is using a specific "su" binary. For this particular incident, the company is configured to use specific "su" binary as defined in their $UXMGR/uxsetenv*. They may have done this for specific reason.
#**** Patch *************

Environment

OS: IBM AIX
OS Version: 6.1

Resolution

Please make sure that a correct "su" binary is used in the library path and the command su - works correctly . By default, the su is located in /bin directory.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.3.3 FX25002

Additional Information

Workaround :
N/A