Upgrade from v5 to v6 fails on Windows at the Step 4 during the Precommit: 'sc' is not recognized as an internal or external command
Article ID: 86996
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message :
On the maintenance_debug.log on the folder log, we find the following error at the end of the file:
C:\universe\WBPROD\bin>sc query WBPROD_BB003933_TEMP_IO_X | findstr STOPPED 1>nul
Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0
Description :The upgrade of a Windows node from v5 to v6 fails at the Step 4, on the precommit operation.
On the maintenance_debug.log on the folder log, we find the following error at the end of the file:
C:\universe\WBPROD\bin>sc query WBPROD_BB003933_TEMP_IO_X | findstr STOPPED 1>nul
Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0
Description :The upgrade of a Windows node from v5 to v6 fails at the Step 4, on the precommit operation.
Environment
OS: Windows
Cause
Cause type:
Other
Root Cause: The issue is due to a wrong definition on the path variable, somehow, when we launch the 32bit version of the cmd ( as done during the upgrade), the path is not correctly set ( sc command cannot be found).
In order to verify that, please launch: C:\windows\syswow64\cmd.exe
Then launch:The command should fail, as the binary cannot be found.
You will find the reason after checking the output of: On the values for the path variable, the %systemroot% variable was not correctly resolved to C:\windows as it is expected.
Other
Root Cause: The issue is due to a wrong definition on the path variable, somehow, when we launch the 32bit version of the cmd ( as done during the upgrade), the path is not correctly set ( sc command cannot be found).
In order to verify that, please launch: C:\windows\syswow64\cmd.exe
Then launch:The command should fail, as the binary cannot be found.
You will find the reason after checking the output of: On the values for the path variable, the %systemroot% variable was not correctly resolved to C:\windows as it is expected.
Resolution
What we can do to workaround the issue is the following:
1. launch c:\windows\syswow64\systempropertiesadvanced.exe
2. go to environment variables and edit the path variable adding at the beginning: C:\windows\system32;
3. save the variable path and close the menu
4. restart dollar universe 6 and 5 to take into account the change
5. launch a rollback via the console uvc
6. perform the upgrade again
7. this time the upgrade will go trough and the node will be correctly upgraded.
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.0.0
1. launch c:\windows\syswow64\systempropertiesadvanced.exe
2. go to environment variables and edit the path variable adding at the beginning: C:\windows\system32;
3. save the variable path and close the menu
4. restart dollar universe 6 and 5 to take into account the change
5. launch a rollback via the console uvc
6. perform the upgrade again
7. this time the upgrade will go trough and the node will be correctly upgraded.
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.0.0
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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