Upgrade from v5 to v6 fails on Windows at the Step 4 during the Precommit: 'sc' is not recognized as an internal or external command
Article ID: 86996
CA Automic Dollar Universe
Error Message : On the maintenance_debug.log on the folder log, we find the following error at the end of the file: C:\universe\WBPROD\bin>sc query WBPROD_BB003933_TEMP_IO_X | findstr STOPPED 1>nul Patch level detected:Dollar Universe 6.0.00 Product Version: Dollar.Universe 6.0.0
Description :The upgrade of a Windows node from v5 to v6 fails at the Step 4, on the precommit operation.
Cause type: Other Root Cause: The issue is due to a wrong definition on the path variable, somehow, when we launch the 32bit version of the cmd ( as done during the upgrade), the path is not correctly set ( sc command cannot be found). In order to verify that, please launch: C:\windows\syswow64\cmd.exe Then launch:The command should fail, as the binary cannot be found. You will find the reason after checking the output of: On the values for the path variable, the %systemroot% variable was not correctly resolved to C:\windows as it is expected.
What we can do to workaround the issue is the following:
1. launch c:\windows\syswow64\systempropertiesadvanced.exe 2. go to environment variables and edit the path variable adding at the beginning: C:\windows\system32; 3. save the variable path and close the menu 4. restart dollar universe 6 and 5 to take into account the change 5. launch a rollback via the console uvc 6. perform the upgrade again 7. this time the upgrade will go trough and the node will be correctly upgraded.