Dollar Universe does not start

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
Error message in universe.log:
######################
| 2013-07-25 17:23:20 |ERROR|X|UTL|pid=26293.1| u_ouv_serv | failed in u_listen: Unknown host
| 2013-07-25 17:23:20 |ERROR|X|UTL|pid=26301.1| u_listen | u_gethostbyname(frstsun101) returns error: Unknown host (gethostbyname_(frstsun101) returns error)
######################  

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :Dollar Universe do not start.

Cause

Cause type:
Configuration
Root Cause: The root cause is that the following is defined in nsswitch.conf
hosts: cluster files dns
Option files means it will look into/etc/hosts file to resolve the hostname.
Option dns means it will look into DNS server to resolve the hostname.

Environment

OS: Sun Solaris Sparc
OS Version: 5.10

Resolution

Define the following in nsswitch.conf and make sure that the hostname used by Dollar Universe is defined in /etc/hosts
#################
hosts: files cluster dns
#################

In this way, Dollar Universe will be able to resolve the hostname.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A