Dollar Universe does not start

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
Error message in universe.log:
######################
| 2013-07-25 17:23:20 |ERROR|X|UTL|pid=26293.1| u_ouv_serv | failed in u_listen: Unknown host
| 2013-07-25 17:23:20 |ERROR|X|UTL|pid=26301.1| u_listen | u_gethostbyname(HOSTNAME) returns error: Unknown host (gethostbyname_(HOSTNAME) returns error)
######################  

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :Dollar Universe do not start.

Environment

OS: Sun Solaris Sparc
OS Version: 5.10

Cause

Cause type:
Configuration
Root Cause: The root cause is that the following is defined in nsswitch.conf
hosts: cluster files dns
Option files means it will look into/etc/hosts file to resolve the hostname.
Option dns means it will look into DNS server to resolve the hostname.

Resolution

Define the following in nsswitch.conf and make sure that the hostname used by Dollar Universe is defined in /etc/hosts
#################
hosts: files cluster dns
#################

In this way, Dollar Universe will be able to resolve the hostname.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A